Order info and Return policy

---

If you are unhappy with your purchase please email us at tonobi1@yahoo.com for a return authorization number and shipping label within 5 days of receipt of your item/s. Items must be in original condition and shipped within 7 days from the issue date of the RA#. Please pack returns with sufficient protection in order to receive a full refund. No COD deliveries accepted. If items are damaged in transit, the item cannot be refunded.

DAMAGES

If items are received damaged, it is the customers responsibility to request the Return Authorization number within 5 days and return items within 7 days from receipt of RA#.  You will be requested to send pictures to show damage. Please pack returns with sufficient protection in order to receive a full refund. No COD deliveries accepted. 

Sale items, special orders and personalized orders cannot be returned and are final sale. 

REPAIRS

We provide service for our jewelry when it requires repair from normal usage. Please email us a photo of the item with detailed description of the repair needed. We will provide an estimated repair fee, if there is one, and an address to ship the item. 

STONE AVAILABILITY

Due to the unique nature of stones, from time to time a particular stone may not be available. In this case we will contact you to give you the choice of selecting an alternate stone or another piece, or canceling your order. 

Stones are one-of-a-kinds and may vary slightly in size and color the but the finished piece will be just as beautiful as the image. 

BACK ORDERS

If an item goes on back order we will notify you and give you an estimated timeframe that you will receive your order.